We aim to make refunds and dispute resolutions as smooth as possible. Here’s what you need to know:
Refund Process
- Refunds are issued via the same payment method used for purchase or via direct bank transfer if necessary.
- Processing times may vary depending on the payment provider but can take up to 12 working days.
Disputes & Issues
- If you believe there’s an issue with your order or refund, please contact us first so we can resolve it quickly.
- In case of disputes, we work closely with our payment providers and shipping carriers to investigate and find a fair solution.
If you have any concerns about a refund or dispute, reach out to our support team for assistance.