Refund Method
Refunds are typically issued using the same payment method you used to make the original purchase. For example:
- Card Payments: If you paid with a credit or debit card, the refund will be processed back to the same card.
- E-Wallets or Online Payment Platforms: Payments made via services like PayPal or similar will be refunded to your e-wallet account.
- Cash Payments: If your purchase was made in cash, we may need your bank details to issue the refund directly via a bank transfer.
Refund Timeline
The time it takes for the refund to appear in your account depends on the payment method:
- Card Payments: Refunds to credit or debit cards usually take between 3 and 7 working days to process. However, this may vary depending on your bank.
- Direct Bank Transfers: If your refund is being issued via bank transfer, it may take up to 12 working days to complete.
Please note that weekends and public holidays are not considered working days, so these may slightly extend the timeline.
What to Expect
Once your refund is processed, you’ll receive a confirmation email or message with the details. Be sure to check your payment account during the timeline mentioned above. If you have any concerns or haven’t received your refund after 12 working days, don’t hesitate to contact our customer support team for assistance.
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