If the Product Is Faulty
- Within 14 Days: You can return the faulty product to us and choose either:
- Exchange: Receive a replacement product.
- Refund: Get your money back.
- After 14 Days: If the fault occurs outside the 14-day return period, you will need to contact the manufacturer to handle the issue under warranty.
- Some products have their warranties managed by us, while others require you to follow the manufacturer’s specific warranty policy. Please check the product details or contact us if you’re unsure.
- Within 14 Days: You can return the faulty product to us and choose either:
If the Product Was Damaged During Shipping
- Our shipments are insured, so if your item was damaged during transit, we can file a claim with the shipping carrier.
- This may involve an internal investigation by the carrier to confirm the damage and determine reimbursement.
- Please contact us immediately if your product arrives damaged, and keep the packaging for evidence, as it may be required for the investigation.
Need Assistance?
If you’re unsure how to proceed or need help with a faulty or damaged item, reach out to our customer support team. We’re here to assist you every step of the way.
No products in the cart.